Warranty

At Arsics we are committed to delivering high-quality products. Our rigorous engineering and extensive testing drives us to achieve the highest possible standards. As a result of this, we are able to offer a 12 months warranty from the date of purchase on all Arsics products as standard. This warrants Arsics product(s) to be free from any manufacturing defects.

If you have purchased your Arsics product via a third party, please note that your warranty will be held with them and may have different conditions to the standard Arsics warranty. Therefore, we advise you to contact your original point of purchase.
  • The customer is entitled to free repair or replacement if the product is deemed to be faulty due to any manufacturing defects in design, material or workmanship within the warranty period upon proof of purchase, when:
  • The product defect is reported within 30 days of its discovery;
  • Arsics is notified in writing of the claimed defects;
  • The product defect is acknowledged as such by Arsics as a result of faulty design, materials or workmanship of Arsics;
  • The Goods or parts thereof claimed to be defective are returned to Arsics at the risk of the Customer but at the expense of Arsics.
  • Arsics shall not be liable for the failure of any Goods to comply with the warranty set in any of the following events:
  • The defect arises because the Customer failed to follow Arsics's oral or written instructions as to the storage, use, and maintenance of the Goods or (if there are none) good trade practice regarding the same;
  • The defect arises because of damage caused during installation;
  • The defect arises as a result of using spare parts or materials which are not provided by Arsics;
  • The Customer alters or repairs such Goods without the written consent of Arsics;
  • The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
  • The Goods differ from their description as a result of changes made by Arsics to ensure they comply with applicable statutory or regulatory requirements;
  • The warranty shall not apply to any bulbs, drivers or components supplied by third parties that are incorporated in the Goods;
  • Electrical systems in use do not comply with current sector regulations;
  • Damage caused by accidents or for reasons of an Act of God, such as lightning, floods, fires, or impact of environmental, climatic or any other conditions on the product;
  • Damage caused by transport;
Arsics shall not be liable for damages that may be suffered, directly or indirectly, by individuals, animals, and property as a result of not following the instructions or regulations applicable to the installation, use, and maintenance of the product.The warranty excludes lamps and control gear that fail within the expected lifetime margin. If Arsics is unable to replace the defective product with the same it will use all reasonable endeavor to replace with an alternative of a similar specification.

Should you have any further queries relating to any of the above please email info@arsics.com